Violet is an LLM-native service desk built inside the NYULH HIPAA boundary. Agents are the default resolver; humans are the reviewed exception. Below is a live walkthrough of the three surfaces shipping in v1.
Where techs land after sign-in. Overnight catch-up from Violet, live attention queue, shift metrics. Role-aware (tech or ops).
Queue, ticket detail, live-streaming agent plan. The hero moment — watch Violet think, call tools, verify.
Coverage and resolution shown side-by-side — never collapsed. Speed, volume, escalation leaderboard, cost.
Mobile-first conversational help. SSO-gated. One input: describe the problem, get an answer or a ticket.